Reply To: State 5 is out of bounds (but not states 6 and 7)!?

[sparge]

@JonHarju wrote:

@sparge wrote:

“eradicate any driver specific presets from your computer”

Not sure what you mean by this. Can you elaborate a wee bit please?

I was referring to any settings files or registry entries that are not typically touched by the un-install programs. Usually session settings are stored and restored from either a configuration file or a registry section and they often survive the process of re-installing. If unexpected values are poorly handled by the driver in question, then it might be helpful to manually delete anything you find left over after an uninstall.

I have no specifics for you, since the implementation of this is completely up to the manufacturer.

Jon Harju

Right, I get you now. Yes, I’ve done this many times before (when I’ve had scanners conflicting), but not yet on this occasion (with only one scanner misbehaving). I hope it won’t come to that. I’ve just fired up “ActiveX Manager”, which I found and downloaded after your original suggestion, and it tells me that I have four controls missing. Three of them have the same file location – cic.dll – and the fourth does not have a file location listed (which seems a little odd; all the registered ones live in a dll). cic.dll is present, in system32, so it definitely looks as though something I installed recently overwrote the proper version with an older version. Now to figure out how to get the original version back. I’ll report back. Thanks for your help!

Andy