FLATBED SCANNER – TWAIN – BASIC QUESTION I THINK

[glekar]

I may be in the wrong forum (I don’t know), but couldn’t find the right one. I have a Gallery 4800 Flatbed Scanner, with Twain driver. Have installed Twain, re-installed printer software, checked all connections, but cannot get the scanner to turn on. Have rebooted several times, have changed Parallel Port to EPP. Is it possible I’ve lost a driver somewhere or something. Can anyone tell me how to get the scanner to turn on? Thanks so much for any help you can provide. Karen in Colorado Springs.

[spike]

Hi Karen – This forum is primarily for programmers writing scanner software, although sometimes they can help with problems like this.. The first place to look, though, is the website of the company that makes the scanner – since they presumably know best how to troubleshoot their own product.

The Gallery 4800 seems to be a Mustek scanner, and their USA product support page is here:

http://www2.mustek.com/html/support.html

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