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HP 3390 – SCAN issues – both Twain and WIA

Forums › TWAIN Classic › HP 3390 – SCAN issues – both Twain and WIA

  • This topic has 0 replies, 1 voice, and was last updated 13 years, 10 months ago by reddog.
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  • March 16, 2007 at 7:19 pm #22107 Reply
    reddog
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    Hi. I have a problem that seems orphaned by both HP and Microsoft. I tried to install an HP4050 scanner on a machine that already had a HP 3390 multi function device. I had multiple issues with scanning quality on the 3390. Now HP advises me not to install both products on the same machine. I have now been trying for several days to uninstall the 4050 and reinstall the 3390. I have done the various “clean” uninstalls, with direction from HP. I still have two problems – poor quality B&W scans and the 3390 does not show up in “Scanners and Cameras” in windows. The latest issue is that when I try to scan to TWAIN using, say, Adobe Acrobat, the product wants a scan.msi file. I have found that one on my HP install disk – but it doesn’t like it. I also did a windows restore.

    So… long winded – I think I need both TWAIN and WIA drivers or software. Any thoughts? Thanks…G

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