No Paper on ADF paper chute or hopper code ds32003 fi-7160

[chrtan]

I’m running into a specific scenario with a Fujitsu fi-7160 while using the PaperStream IP (TWAIN) 1.42.0.5685 driver and the EMC Captiva Cloud Toolkit. I am attempting to do a duplex scan with a single page with no content on the back page. When I scan, the error “No Paper on ADF paper chute or hopper code ds32003” is returned. When I scan multiple pages, this error doesn’t present itself. I don’t see this issue when I use the PaperStream IP (ISIS) 1.42.0.5685 driver. I’m attempting this scan via a Citrix published browser that has the EMC Captiva Cloud Toolkit installed. Enabling/disabling “blank page detection” produces the same results.

Assuming that using the ISIS driver is not an option, has anyone seen this issue before with the PaperStream IP (TWAIN) 1.42.0.5685 driver? I will say I’ve tested with an older model (fi-6130dj) while using a legacy TWAIN driver and I don’t see this error. Any information is greatly appreciated.

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