TWAIN Driver of Ricoh, KM, FX

[Ger]

Hi All,

We have developed a system which can grab the image from scanner / MFD by TWAIN driver.
During our deployment, all FX and KM’s MFD works perfect.
However, our customer just installed a new Ricoh C5502 MFD.
But the system can’t grab the image from Ricoh even we have use the Ricoh’s TWAIN driver.
Anyone have idea?
Thanks

[MarkM]

I recommend the following. First, download the Twacker_32.msi from the TWAIN website…
https://www.twain.org/scannerdriverdevelopers/specification-and-tools.html

See if you can communicate and/or scan with the driver using the TWACKER application. If it works, then it may suggest an issue in the application’s TWAIN interface.

If TWACKER does not work, that suggests a possible problem in the scanner driver. You should contact the scanner vendor for more help.

[Author]

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