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Web Twain not workinh with IE 9

Forums › TWAIN Classic › Web Twain not workinh with IE 9

  • This topic has 2 replies, 3 voices, and was last updated 8 years, 2 months ago by Adam.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • September 27, 2012 at 5:43 pm #22785 Reply
    lcanelas
    Participant
    • Topics - 2
    • Replies - 0
    • Total Posts - 2

    Hi,

    I’m looking for some help here. I’m developing a web application that needs a scan feature so I’m using a commercial Dynamic Web TWAIN 5.2 in my machine (Windows7 x64) and I’m experiencing some problems. With Opera Browser / Firefox all seems to work fine, however with Internet Explorer 9(x86 or x64 versions) i got always the “Your License Number is empty or it’s invalid.” message. I’ve tried options in the Kb article provided in the message but with no success.

    Thanks,
    Luís

    October 24, 2012 at 3:15 pm #25704 Reply
    MarkM
    Participant
    • Topics - 1
    • Replies - 135
    • Total Posts - 136

    It’s possible that you’ve run into a “protected mode” issue. IE9 on Win7 is sandboxed, and that can cause problems with TWAIN drivers that weren’t designed to run in that situation.

    The quickest way to determine if that’s the problem is to browse to the following directory…
    C:Program Files (x86)Internet Explorer

    Right click on “iexplore.exe”, and select “Run as administrator”. If scanning works, then you have a protected mode issue. If that’s the case, then I recommend contacting both the scanner vendor and Dynamic Web for more advice…

    October 29, 2012 at 8:13 am #25705 Reply
    Adam
    Participant
    • Topics - 0
    • Replies - 43
    • Total Posts - 43

    Hi Luís,

    I’m from Dynamsoft. Not sure whether you’ve got the problem solved. If the problem persists, you can contact us via Live Help or through email at twainsupport at dynamsoft.com

    Thanks,

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
Reply To: Web Twain not workinh with IE 9
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